Refund policy

Return and Refund Policy for MY PROTEIN STORE

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at myproteinstore5@gmail.com. Please note that returns will need to be sent to the following address:

Return Address:
MY PROTEIN STORE, 1st floor Bhangar chowk, Madanpur Khadar Sarita Vihar, 110076 New Delhi DL, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at myproteinstore5@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not provide refunds. If your return is accepted, we will provide you with store credit for the value of the returned item. This credit can be used for future purchases on our site.

we will provide store credit within 5 days

If you have any questions or need further assistance, please contact us at myproteinstore5@gmail.com.